Recent Posts by Robin Tinker:

by Robin Tinker, on Aug, 29, 2017

It’s been a busy couple of weeks here at Modus, we held our first annual Modus Engagement Summit on August 21st and 22nd, and we had a great turnout of …

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Topics:Customer Success

by Robin Tinker, on Jan, 23, 2017

What is your vision for the Ultimate Sales Kickoff? Take a moment and imagine the rapt attention of leadership, sales teams, marketers, and even partners while strategies for the year …

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by Robin Tinker, on Sep, 12, 2016

Why don’t you talk to me? This is one of the many thoughts that salespeople have when they struggle to get prospects to engage with them. Reps go on the …

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by Robin Tinker, on Aug, 30, 2016

Not every customer is going to become a customer for life, and that's fine. Statistically speaking, it is impossible to turn every new customer into a loyal customer that returns …

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Topics:Customer Success

by Robin Tinker, on Feb, 19, 2016

Star reviews seem to be as popular on sites like Amazon, Google, Open Table, and Yelp, as are the number of people who become regular contributors. The simple act of …

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by Robin Tinker, on Jan, 11, 2016

Decision makers know that sales and marketing teams are the go-to source for acquiring and maintaining customer relationships, and they can accomplish more by working together. While that sounds like …

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by Robin Tinker, on Oct, 8, 2015

When you're hoping to get consideration from a major player in the industry, a champion can make all the difference in the deal cycle. Your champion can help you take …

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by Robin Tinker, on Sep, 24, 2015

The customer journey is not what it used to be. Fundamental changes in the way we live and communicate have contributed to the emergence of self-educating buyers who do all …

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by Robin Tinker, on Aug, 13, 2015

That this is the week after the annual motorcycle rally in Sturgis, South Dakota, the following recap from a recent client meeting is very appropriate. Our client is a leading …

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by Robin Tinker, on Jul, 31, 2015

Support Your Front Line and Improve the Bottom Line Any organization can suffer from a breakdown in communications between departments which results in individuals working on differing goals. With a …

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